Refund policy
Neon Starling Return & Refund Policy
Last updated: September 9, 2026
Thank you for supporting Neon Starling Art Studio. Each order is handled with care, and many items are either one-of-one original works or made specifically for you after purchase. Because of this, our policy varies by product type.
We do not accept returns or exchanges for change of mind, preference, sizing, or other non-defective reasons. Eligible defective, damaged, or incorrectly fulfilled products may be replaced as described below.
Please review this policy and all product details carefully before placing your order.
Reporting an Order Issue
If there is a problem with your order, please contact us at support@neonstarling.com with:
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Your order number
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A brief description of the issue
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Clear photos showing the product and the issue
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Photos of the packaging and shipping materials when the item was damaged in transit
Please keep the product and its original packaging until the issue has been reviewed. Do not ship an item back unless Neon Starling specifically instructs you to do so.
If a return is required as part of an approved defective or damaged-product claim, we will provide return instructions. Customers will not be responsible for return shipping costs associated with an approved defective, damaged, or incorrectly fulfilled order.
Original Works
Original Works are one-of-one handmade pieces and are considered final sale.
Because each original artwork is unique, we do not accept returns, exchanges, or cancellations for change of mind, preference, fit within a space, framing decisions, color variation, or any other reason unrelated to damage in transit or fulfillment error.
Please review all photos, dimensions, materials, and product details carefully before purchasing. We are happy to answer questions before purchase whenever possible.
Original Works may ship with insurance and may require signature confirmation.
Damage in Transit — Original Works
If an Original Work arrives damaged, please contact us within 5 days of delivery.
Please include:
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Your order number
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Photos of the damaged artwork
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Photos of the shipping box, mailer, or container
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Photos of all interior packaging materials
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A brief description of the damage
Please keep the damaged artwork, shipping container, and all packaging materials until the issue is fully resolved. Do not discard the packaging and do not ship the artwork back unless we instruct you to do so. Shipping carriers or insurers may require the artwork and packaging to remain available for inspection.
Because Original Works are one-of-one, exact replacements and exchanges are not available. Neon Starling will review the circumstances and determine an appropriate resolution based on the nature of the damage, carrier or insurance requirements, and the condition of the artwork.
Original Works damaged after delivery due to handling, installation, framing, storage, moisture, heat, sunlight, or other conditions outside of Neon Starling's control are not eligible for replacement or other remedy.
POD Apparel
Neon Starling apparel is made to order. Because each apparel item is produced specifically after purchase, we do not accept returns or exchanges for size, fit, color preference, or change of mind.
Please review the applicable size guide carefully before placing your order.
If your apparel arrives defective, damaged, misprinted, or incorrectly fulfilled, please contact us within 7 days of delivery with your order number and clear photos of the issue.
Eligible apparel issues may include:
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Wrong item received
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Incorrect size sent compared with the order
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Manufacturing defects
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Print defects or significant printing errors
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Damage during shipment
Once an eligible issue has been reviewed and approved, we will provide a replacement at no additional cost.
Size exchanges are not available unless the size received differs from the size shown on the order confirmation.
Fine Art Prints
Fine art prints are carefully produced and packaged, and many are made to order. Because of this, prints are not eligible for return or exchange due to change of mind, color preference, framing preference, or incorrect size selection.
If your print arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.
Please include:
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Your order number
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Photos of the damaged, defective, or incorrect print
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Photos of the packaging when applicable
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A brief description of the issue
Once an eligible issue has been reviewed and approved, we will provide a replacement at no additional cost.
In most cases, damaged or defective prints will not need to be returned. Please do not discard the print or its packaging until the claim has been resolved.
Please note that colors displayed on phones, computers, tablets, and other screens can vary from the appearance of the finished printed artwork. Minor variations in color, tone, or print appearance that are consistent with normal printing processes are not considered defects.
Stickers and Small Objects
Stickers and small objects are final sale and are not eligible for return or exchange due to change of mind after delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos showing the issue.
Once an eligible issue has been reviewed and approved, we will provide a replacement at no additional cost.
Replacements
Replacements are available only for products that have been confirmed to be defective, damaged in transit, misprinted, or incorrectly fulfilled.
Approved replacements will generally be for the same product, design, size, color, and configuration originally ordered.
If an identical replacement cannot reasonably be provided, Neon Starling will contact you regarding the available resolution options.
We do not provide replacement products because of:
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Change of mind
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Buyer's remorse
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Incorrect size or product selection by the customer
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Preference regarding fit, color, style, or appearance
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Minor screen-to-print color variation
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Normal wear
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Improper care, handling, installation, or storage
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Damage occurring after delivery
Refunds
We generally do not offer refunds.
Our standard remedy for an eligible defective, damaged, misprinted, or incorrectly fulfilled product is replacement.
If a replacement cannot reasonably be provided, Neon Starling will review the circumstances and determine an appropriate resolution.
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.
Order Cancellations
Because many Neon Starling products are made to order, cancellation requests must be submitted as soon as possible.
Cancellations are only guaranteed if requested before the item enters production.
Once production has begun, a made-to-order product cannot normally be canceled.
Original Works cannot be canceled once the order has been processed for fulfillment or shipment.
Lost or Missing Packages
If tracking shows that your package was delivered but you have not received it, please first check with household members, neighbors, building staff, and the local carrier.
If the package still cannot be located, contact us at support@neonstarling.com and we will help review the situation.
Resolution may depend on carrier tracking information, insurance coverage, delivery confirmation, and the specific circumstances of the shipment.
Questions
For questions about an order, replacement, damaged product, or this policy, please contact: