Refund policy

Neon Starling Return & Refund Policy

Last updated: May 26, 2026

Thank you for supporting Neon Starling Art Studio. Each order is handled with care, and many items are either one-of-one original works or made specifically for you after purchase. Because of this, our return policy varies by product type.

Please review the policy below before placing your order.

General Return Requirements

To request help with an order, please contact us at studio@neonstarling.com with your order number, a brief description of the issue, and any relevant photos.

Returned items, when eligible, must be unused, undamaged, and in the same condition in which they were received. Items must be returned in their original packaging.

Refunds, when approved, will be issued to the original payment method. Original shipping costs are not refundable unless the return is due to our error, a defective item, or damage in transit.

Original Works

Original Works are one-of-one handmade pieces and are considered final sale.

Original Works may ship with insurance and may require signature confirmation.

Because each original artwork is unique, we do not accept returns, exchanges, or cancellations for change of mind, preference, fit within a space, framing decisions, color variation, or any other reason unrelated to damage in transit.

Please review all photos, dimensions, materials, and product details carefully before purchasing. We are happy to answer questions before purchase, when possible.

Damage in Transit — Original Works

If an Original Work arrives damaged, please contact us within 5 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged artwork
  • Photos of the shipping box or mailer
  • Photos of all interior packaging materials
  • A brief description of the damage

Please keep the damaged artwork, the shipping container, and all packaging materials until the issue is fully resolved. Do not discard the packaging and do not ship the artwork back unless we instruct you to do so. Shipping carriers may require the item and packaging to be kept available for inspection.

Because Original Works are one-of-one, exact replacements are not available. Neon Starling will determine the appropriate resolution based on the nature of the damage, carrier requirements, and available claim options.

Original Works that are damaged after delivery due to handling, installation, framing, storage, moisture, heat, sunlight, or other conditions outside of Neon Starling’s control are not eligible for refund or replacement.

POD Apparel

Neon Starling apparel is made to order. Because each apparel item is produced specifically after purchase, we do not accept returns or exchanges for size, fit, color preference, or change of mind.

Please review the size guide carefully before placing your order.

We will review and address eligible issues if your apparel arrives defective, damaged, misprinted, or if you receive the wrong item. Please contact us within 5 days of delivery with your order number and clear photos of the issue.

Eligible apparel issues may include:

  • Wrong item received
  • Incorrect size sent compared to the order
  • Manufacturing defect
  • Print defect or major print error
  • Damage during shipment

If approved, we may offer a replacement, refund, or store credit depending on the issue.

Size exchanges are not available for made-to-order apparel unless the wrong size was sent compared to the order confirmation.

Fine Art Prints

Fine art prints are carefully produced and packaged, and many are made to order. Because of this, prints are not eligible for return due to change of mind, color preference, or incorrect size selection.

If your print arrives damaged, defective, misprinted, or incorrect, please contact us within 5 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged or incorrect print
  • Photos of the packaging
  • A brief description of the issue

If approved, we may provide a replacement, refund, or store credit. In most cases, damaged or defective prints will be replaced rather than returned.

Please note that slight color variation may occur between screen display and printed artwork. Minor color differences are not considered defects.

Stickers and Small Objects

If your item arrives damaged, defective, or incorrect, contact us within 5 days of delivery with your order number and a photo of the issue.

We do not accept returns for stickers or small objects due to change of mind after delivery.

Order Cancellations

Because many Neon Starling items are made to order, cancellation requests must be submitted as soon as possible.

Cancellations are only guaranteed if requested before the item enters production.

Lost or Missing Packages

If your tracking shows that your package was delivered but you have not received it, please check with household members, neighbors, building staff, and your local carrier.

If the package still cannot be located, contact us at studio@neonstarling.com and we will help review the situation. Resolution may depend on carrier tracking, insurance coverage, and the specific circumstances of the shipment.

Final Sale Items

The following items are final sale unless they arrive damaged, defective, or incorrect:

  • Made-to-order apparel
  • Made-to-order prints
  • Stickers and small objects
  • Sale or discounted items
  • Gift cards, if offered

Questions

For return or order questions, please contact us at:

studio@neonstarling.com