Neon Starling Shipping Policy

Last updated: September 9, 2026

Neon Starling ships both within the United States and internationally. Because our collection includes both one-of-one Original Works and products made to order by third-party print fulfillment partners, processing times, shipping methods, and delivery times vary by product type.

Please review the information below before placing your order.

Domestic Shipping Rates

For orders shipped within the United States, excluding Original Works:

• Standard Shipping: $8 on orders of $70 or less

• Standard Shipping: Free on orders over $70

• Express Shipping: $15, where available

The order threshold is based on the merchandise subtotal before shipping, taxes, duties, or other applicable charges.

Original Works are not subject to these rates. Domestic shipping for all Original Works is complimentary.

Original Works

Original Works are packaged and shipped directly by the artist.

Orders for Original Works are generally shipped within 3 business days after the order is received and payment is successfully processed.

Domestic Original Works are shipped via USPS and include tracking.

All Original Works are insured and require a signature upon delivery.

Domestic shipping for Original Works is provided free of charge.

Carrier transit time begins after the artwork has been shipped and is separate from Neon Starling's processing time.

International Shipping — Original Works

International shipping is available for Original Works.

Shipping rates are calculated based on the destination, package size, weight, and available carrier services. International shipments may be sent using DHL, FedEx, or USPS, depending on the destination and available service.

All Original Works shipped internationally include tracking and are insured. Signature confirmation will be required where supported by the carrier and destination.

International delivery times vary by destination and may be affected by customs processing, local postal systems, carrier delays, holidays, or other circumstances outside of Neon Starling's control.

Print-on-Demand Products

Apparel, fine art prints, stickers, and certain other Neon Starling products are produced and shipped through third-party print fulfillment partners.

Because these products are made to order, production and fulfillment times vary depending on the product, production facility, destination, and current production volume.

For domestic orders, the shipping rates described in the Domestic Shipping Rates section above apply.

International shipping charges are calculated based on the destination and available fulfillment and carrier options.

Once an item has been produced and shipped, you will receive tracking information by email.

Production time is separate from carrier transit time. An estimated delivery date may therefore include both the time required to manufacture your item and the time required for the carrier to deliver it.

Multiple Shipments

Products in the same order may be produced or shipped from different locations.

As a result, your order may arrive in more than one package and on different dates. You may receive separate tracking numbers for individual shipments.

This is normal and does not necessarily mean that part of your order is missing.

If an order qualifies for free standard domestic shipping, it will remain eligible even if fulfillment requires multiple shipments.

Tracking

All Neon Starling shipments include tracking.

Tracking information will be sent to the email address associated with your order once the shipment has been prepared and accepted by the carrier.

Please allow time for tracking information to become active after receiving your shipping confirmation.

Shipping Addresses

Please carefully review your shipping address before completing your order.

We currently do not ship to P.O. Boxes. Please provide a valid physical street address where the shipment can be received.

For print-on-demand products, address changes can only be requested before the item enters production. Once production has begun, we may not be able to modify or redirect the order.

For Original Works, address changes may be requested before the artwork has shipped.

Please contact support@neonstarling.com as soon as possible if you need to request an address change.

Neon Starling cannot guarantee that an address can be changed after an order has been placed.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

International Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, taxes, brokerage charges, or other fees imposed by the destination country.

The customer is responsible for any customs duties, import taxes, brokerage fees, or other charges imposed on an international shipment.

These charges are not controlled by Neon Starling and are not included in the product price or shipping charge unless specifically stated during checkout.

Customs procedures may also delay delivery beyond the carrier's original estimate.

Customers are responsible for understanding any import requirements that apply in their destination country before placing an order.

Delivery Estimates

Any production, shipping, or delivery dates provided by Neon Starling, our fulfillment partners, or shipping carriers are estimates unless expressly stated otherwise.

Carrier delays, severe weather, customs processing, transportation disruptions, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

Neon Starling cannot guarantee a specific delivery date once a package has been transferred to the shipping carrier.

If you need an Original Work by a particular date, please contact us at support@neonstarling.com before ordering and we will let you know whether the requested timing appears feasible.

Lost, Delayed, or Missing Packages

If a shipment appears significantly delayed, please contact us at support@neonstarling.com and we will help review the tracking information and, when appropriate, work with the carrier or fulfillment partner to investigate.

If tracking shows that a package has been delivered but you have not received it, please first check with:

• Household members

• Neighbors

• Building or front-desk staff

• The local delivery carrier

• Other secure locations where the carrier may have left the package

If the package still cannot be located, contact us and we will help review the situation.

Resolution of a lost, delayed, or missing shipment may depend on carrier tracking records, insurance coverage, delivery confirmation, investigation results, and the specific circumstances of the shipment.

A carrier delay does not automatically qualify an order for cancellation, refund, or replacement.

Damaged Shipments

If your order arrives damaged, please follow the reporting requirements and timeframes in our Return & Refund Policy.

Please retain the product, shipping container, and all packaging materials until the issue has been reviewed. Do not discard damaged packaging or return an item unless Neon Starling instructs you to do so.

Questions

For questions regarding shipping, tracking, delivery, or an existing order, please contact:

support@neonstarling.com